In late April, I presented a one-day Interpretation By Design workshop in Helena, Montana, during a training event sponsored by Montana Fish, Wildlife, and Parks, the Montana Historical Society, and NAI Region 7. Sam Ham, keynote speaker at the upcoming NAI National Workshop and author of Environmental Interpretation: A Practical Guide for People with Big Ideas and Small Budgets, delivered a plenary session the day before I presented, so I had the distinct disadvantage of having to follow his act.
On the other hand, the event afforded me the opportunity to have dinner with Sam. We mostly talked baseball and compared notes on how we spent the most recent royalty checks from our respective books (Sam bought a small island; I bought a six-pack of Fat Tire beer).
The conversation briefly veered to the subject of interpretation. Sam offered a unique take on the notion of hierarchy in interpretive design that I feel compelled to share.
We talk in Interpretation By Design about three levels of visual hierarchy, including primary (the attention grabber, the element viewers notice at first glance), secondary (supporting information for those who are intrigued by the primary information), and tertiary (the real nuts and bolts for those interested in pursuing the subject further).
The idea that our primary audience is often a very brief one is well established. In their book, Signs, Trails, and Wayside Exhibits, Michael Gross, Ron Zimmerman, and Jim Buchholz present the 3-30-3 rule to describe the amount of time visitors might spend on a composition at each level of hierarchy (3 seconds, 30 seconds, and 3 minutes, respectively).
Sam, in his unique and energetic fashion, talked about how visitors can be described as “streakers,” “browsers,” or “students.” “There is no ‘average’ visitor,” he said.
In our interpretive media, Sam said, we want to make sure that even the streakers (whom I envision as shifty looking visitors in sunglasses and overcoats) come away with an understanding of our themes as they breeze on by. This can be accomplished through engaging but simple image-word pairings. For example, Sam suggested an exhibit with an image of a grey wolf paired with the word “Endangered.” Obviously, additional information should be included for those who stop to learn more, but even those who don’t will come away with an understanding of the basic premise of the composition.
This forces us away from topic-based titles to titles that convey the essence of our themes. The topic-title “Grey Wolf” with an image of a grey wolf accomplishes very little for a brief audience. When we sit down to write a theme or headline or design an exhibit, it’s useful to think of Sam’s streakers. What will that visitor who barely even slows down to review your communication come away with? It forces us to be creative. (“When I wrote the book,” Sam said, “I never imagined that people would write boring themes.”)
Trying to steer the conversation back to baseball, I suggested pairing an image of the Philadelphia Phillies with the title, “World Champions.” Sam, a Seattle Mariners fan, was not familiar with the term.