I’m on vacation this week, and I’m spending some time in a bathing suit, so I figure what better time to write about being criticized?
Being a good designer means understanding the rules of type, color, and composition. But beyond that, it’s just as much about understanding and appreciating the perspective of your audience.
It can be difficult to invite criticism on a design project—especially when you’re happy with it and you’re really only seeking validation. It can be particularly hard to hear feedback from nondesigners on a design project, because when aesthetics are involved, everyone will have an opinion, but not everyone will be able to articulate their thoughts. There’s nothing worse than, “I don’t like it but I can’t say why….”
If you’re a surgeon and some guy on the street says he thinks you ought to practice your craft differently, you can say, “Well, I went to school for this, so I think I’ll do it my way.” Graphic designers, on the other hand, can’t really say (as much as we’d like to), “Well, I went to school for this, so you have to like my work.” On the other other hand, if you’re a guy on the beach in a bathing suit and some guy says to maybe lay off the cheese steaks and ice cream, you are free to punch him in the face.
Many of you may be familiar with the website Interpretation By Design. (I’ve included a screen capture for reference.) As we’ve done several times over the last couple years, we recently changed the look of this website. This time, when we unveiled the new theme, we posted a link on Facebook and asked for feedback.
I was looking forward to comments because I liked the new look, and hoped everyone else would, too. We received a handful of comments on Facebook, a few more in the comments section of the current post at the time, one more (oddly) in the comments section of a post from September of 2009, and a handful of text messages (all from Shea, who is just so happy to have an iPhone). I really wanted everyone just to say that they loved the site and how handsome and witty and charming IBD is exactly half the time (on Mondays), but that was not entirely how it worked out.
Some people liked the new look and said so. Some constructive comments led to changes that I consider improvements (the original bright white background was hard on the eyes, so now it’s a warm neutral), while other comments offered food for thought but did not lead to changes (some people are distracted by the rotating header image; others like it). In this case, asking for and receiving constructive criticism did not only lead to immediate changes on this site, but it helped broaden my perspective as I undertake future projects.
Oddly, I am much more apt to solicit feedback on projects that I am not happy with (in design circumstances, that is; I do not intend to solicit feedback on how I look in a bathing suit this week). If I am happy with how a project is going, I worry that constructive criticism is going to derail me. Nevertheless, I always do ask for comments (again, not on the bathing suit). Sometimes criticism leads to small changes that make big improvements, sometimes I do actually receive the validation I sought, and every now and again, I consider changing careers.
Ultimately, seeking feedback on design projects is not just some part of the process to be checked off a list. Take the time to really listen to comments, look for patterns in the feedback, consider new ideas, and make open-minded decisions about whether to make changes.
And maybe consider skipping that second cheese steak of the day after all.